Last updated: September 26, 2026
This Privacy Policy explains how Superhuman Cryo (“we”, “us”, “our”) handles personal information collected through superhumancryo.com (the “Site”) and through our sales and service communications. Superhuman Cryo sells commercial equipment to businesses. This policy applies to information about individuals, such as the people who contact us on behalf of their business.
Information we collect
Information you give us. When you use our contact, quote or used-inventory forms, email us or call us, we collect what you provide. This usually includes your name, business name, job title, email address, phone number, location, and details about your project, such as room size, power supply, the models you are interested in and your budget.
Information collected automatically. When you visit the Site, we and our service providers may collect technical information, including your IP address, browser type, device type, pages viewed, referring page, and the date and time of your visit. We collect this using cookies and similar technologies, described below.
Information from others. We may receive business contact details from finance partners you apply through or from publicly available business sources.
We do not ask for sensitive personal information through the Site, such as health information. Please do not send it to us.
How we use information
We use personal information to:
- Answer your questions and prepare quotes
- Check whether equipment fits your site, and plan delivery, installation, training and service
- Process orders, finance applications you request, and warranty claims
- Send you information about products, services and used inventory you asked for
- Operate, secure and improve the Site, and understand how visitors use it
- Comply with legal obligations and protect our rights
Cookies and analytics
We use cookies and similar technologies that are necessary for the Site to work, and analytics tools that help us understand which pages are useful. Analytics data is used in aggregate. You can block or delete cookies in your browser settings; some parts of the Site may not work as intended if you do. Where the law requires consent for non-essential cookies, we will ask for it.
We do not sell personal information, and we do not share it for cross-context behavioral advertising.
How we share information
We share personal information only as needed to run our business:
- Service providers that host the Site, provide analytics, send email, manage customer records, or support delivery and installation, under contracts that limit their use of the data
- Finance partners, when you ask us to arrange leasing or financing
- Professional advisors, such as lawyers and accountants
- Authorities, when required by law or to protect rights, property or safety
- A buyer or successor, if our business is sold or reorganized
How long we keep information
We keep enquiry information for as long as needed to respond and follow up, and customer information for as long as we have a business relationship and for a reasonable period afterward to meet warranty, tax, accounting and legal requirements. We delete or anonymize information when it is no longer needed.
Security
We use reasonable administrative, technical and physical safeguards to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Your choices
- Marketing emails: use the unsubscribe link in any marketing email, or email us.
- Cookies: manage them in your browser settings.
Your privacy rights
Depending on where you live, you may have some or all of these rights:
- To know what personal information we hold about you and how we use it
- To get a copy of it
- To correct inaccurate information
- To have it deleted
- To object to or restrict certain processing, or withdraw consent where we rely on consent
- To opt out of the sale or sharing of personal information (we do not sell or share it)
- Not to be discriminated against for exercising your rights
California residents (CCPA/CPRA). In the past 12 months we have collected the categories of information described above: identifiers, professional or business information, and internet activity information. We use them for the business purposes listed in this policy. We have not sold or shared personal information as those terms are defined under California law.
Residents of the EEA, UK and Switzerland (GDPR). We process personal information to take steps you request before entering into a contract, to perform our contracts, for our legitimate interests in running and marketing our business, to comply with the law, and, where required, with your consent. You may lodge a complaint with your local data protection authority. If your information is transferred outside your country, we use appropriate safeguards.
To exercise any right, email hello@superhumancryo.com. We will verify your request before acting on it. You may use an authorized agent where the law allows.
Children
The Site is for businesses and is not directed to children under 16. We do not knowingly collect their personal information.
Links to other sites
The Site may link to other websites. Their privacy practices are governed by their own policies.
Changes to this policy
We may update this policy. We will post the new version on this page with a new “last updated” date, and notify you of material changes where required.
Contact us
Questions about this policy or your information: email hello@superhumancryo.com or use our contact page. See also our terms of service.